Welcome to The Strand Luxury Hair Salons. These Terms & Conditions (“Terms”) govern your use of our website [thestrandluxuryhairsalons.co.uk] (“the Website”) and the provision of our salon services. By accessing or using the Website, booking services, or purchasing products from us, you agree to these Terms. If you do not agree, please do not use the Website or our services.
1. Definitions
- “Client” / “You” /“Your” means any individual who uses the Website, books services, or purchases products from us.
- “We” / “Us” / “Our” means The Strand Luxury Hair Salons.
- “Services” means hairdressing, styling, treatments, consultations, and any other salon services offered by us.
- “Products” means any goods made available for sale via the Website or at the Salon(s).
- “Booking” means an appointment for Services made via the Website, by phone, in person, or by any other permitted method.
2. Use of the Website
- You must be at least 16 years old (or older if required by law) to use the Website or book certain Services.
- You agree to use the Website for lawful purposes only and not to upload or transmit anything illegal, threatening, defamatory, infringing, etc.
- We reserve the right to modify or discontinue (temporarily or permanently) the Website or any part of it without notice.
3. Booking Policy
- Bookings can be made via the Website, in person, or by phone.
- You agree to provide accurate information when making a Booking, including contact details.
- You must arrive on time for your appointment. If you are late, we may not be able to provide the full Service; you may be charged for the scheduled time or forfeit part of the appointment.
- If you need to cancel or reschedule, please give us at least [24 / 48] hours’ notice (or as per your salon’s cancellation policy). Failure to do so may result in a cancellation fee.
4. Products & Pricin
- All prices for Services and Products are listed on the Website or in the salon. Prices may change, but changes will not affect bookings already confirmed.
- We may offer promotions or discounts; these are subject to availability and may have conditions (e.g., time, specific service, non-combinable with other offers).
5. Payment
- Payment for Services and Products is due at the time of service or purchase (unless otherwise agreed in writing).
- We accept [list payment methods: e.g. cash, debit / credit cards, vouchers etc.].
- If you pay online (for example, pre-pay a deposit), you authorise us to charge the agreed amount.
6. Deposits, Cancellations & No-Shows
- For certain bookings we may require a non-refundable deposit to secure the appointment. The amount will be communicated to you at the time of booking.
- If you cancel less than [24 / 48] hours before the appointment, or fail to show up, we may retain the deposit or charge a cancellation / no-show fee.
- If we need to cancel or reschedule a booking (for example due to staff illness or unforeseen circumstances), we will give you as much notice as possible and aim to offer an alternative appointment or refund.
7. Health & Safety / Allergie
- Before any Service, you must inform us of any allergies, sensitivities, medical conditions, or scalp conditions that might affect the treatment.
- We may refuse to carry out a Service if in our opinion it would risk your health or safety, or if you fail to disclose relevant information.
- For certain treatments (chemical treatments, colour etc.), a patch test may be required prior to the appointment.
8. Limitation of Liability
- We take all reasonable care to provide Services with reasonable skill and care, but we cannot guarantee results (e.g. colour matching, hair growth etc.).
- To the fullest extent permitted by law, we are not liable for any indirect, special, or consequential loss (including loss of profits, business, data etc.) arising out of or in connection with our Services or Products.
- If something goes wrong, and you have suffered any loss or damage, you must notify us as soon as possible (and in any case within [7 / 14] days of the Service).
9. Intellectual Property
- All content on the Website (text, images, graphics, logos, brand names etc.) is owned or licensed by us. You may not reproduce, distribute or use it without our written permission.
10. Privacy & Data Protection
- We collect and process your personal data in accordance with our Privacy Policy [link].
- When you make a Booking or purchase, you consent to our storing and handling your personal data as necessary to provide Services or Products, comply with legal obligations, and for administrative purposes.
11. Complaints & Feedback
- We aim to provide excellent service. If you are unhappy with any aspect of our Services or Products, please let us know promptly so we can try to resolve it.
- Complaints should be submitted in writing (email or letter) within [7 / 14] days of the relevant incident.
12. Changes to Terms
- We may revise these Terms from time to time. If we make material changes, we will notify you via the Website, email or other reasonable means.
- Continued use of the Website or booking of Services after changes means you accept the revised Terms.
13. Governing Law & Jurisdiction
- These Terms are governed by the laws of England & Wales.
- Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England & Wales.